RETURNS & REFUNDS
Returns If you would like to return an item of clothing or piece of merchandise & it is within 14 days, you can return your item for a full refund, no questions asked (Items must be in condition they were received). The buyer must pay the return postage fee unless the wrong item was received as well as shipping for an exchanged product. In the event of an item of clothing not fitting, simply return the item to us and we will exchange it for you to another item or a different size. Our policy for exchanging items extends to 21 days.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
We will always be easy to contact & will always endeavour to help our customers as best we can to ensure they have a 5* shopping experience with high quality customer service. If you have any queries or problems with your order at all, simply contact us and we will help.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 36 Carmoney Road Eglinton, Londonderry, NIR, BT473JJ, United Kingdom.
To return your product, you should mail your product to: 36 Carmoney Road Eglinton, Londonderry, NIR, BT473JJ, United Kingdom.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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